FAQs

PAYMENT OF RENTAL CHARGES:

$300 of the rental fee is charged on the credit card provided at booking. The remaining balance is due fourteen (14) days before the scheduled date of arrival.

DO NOT send personal checks to pay the cabin rental balance.  For the rental balance we accept Visa, MasterCard, Discover, American Express, Traveler’s Checks, Money Orders, and Cash.  If no previous arrangements have been made with our office, the credit card we have on file will automatically be charged for the remainder of the rental revenue fourteen (14) days before the scheduled date of arrival.  Cuddle Up Cabin Rentals is not responsible for any overdraft charges incurred by the automatic collection of the rental balance.  If we are unable to collect the balance due on the credit card provided within 48 hours of the date the balance is due we will cancel the reservation due to insufficent funds and retain the original $300 made to secure the cabin as a cancellation penalty.

CHANGES TO YOUR BOOKING:

Once a reservation is made changes to the date and/or property are subject to a non-refundable $30.00 fee per alteration.  Also, changes to the reservation date and/or property can only be made (14) fourteen or more business days prior to check in date provided the reservation is not a holiday booking.  Rentals are based on availability, and once a property has been reserved and held for a tenant(s) other inquiries will be turned away.  Thus, alterations regarding property location or date of reservation could prevent other rentals.  If an emergency requires changes to the reservation less than fourteen (14) days from scheduled check in, or if the reservation changes alter the properties holiday availability penalty fees will increase accordingly.  Changes to reservation made three (3) days or less before scheduled arrival will result in at minimum a fee equivalent to one night’s rental of the originally reserved property in addition to all rental fees associated with updated reservation.

PLEASE NOTE: This policy does not include additions/subtractions to the number of guests. There will be NO CHARGE FOR CHANGING THE GUEST COUNT or adding a day. (All other normal rates still apply)

RENTAL RATES:

Rates for each cabin will be listed on each cabin's web page. All rates are based on 1-4 person occupancy, please add $10 per night for each additional guest.

Cleaning Fees are flat and based on the cabin size.  However, should our staff determine that a cabin’s condition at check out warrants additional cleaning, renters will be held responsible for extra charges. 

OTHER FEES:

In addition to the cabin’s nightly rate we must collect lodging taxes (state and local) as well as a taxed cleaning fee. All reservations are subject to a booking fee that is 2% of the total rental rate, less cleaning and taxes.

Cleaning fees are based on the amount of work that must be done to clean the cabin and hot tub after your departure. The amount of cleaning fee is flat and determined by the size of the cabin selected.

DAMAGE DEPOSIT:

A valid credit card must be provided at the time of check-in for a damage hold.  If a credit card is not available you will not be given access to the cabin and your reservation will be canceled without refund.  The hold is a true damage deposit and will not be credited toward your stay.  The damage hold will automatically time out after departure provided no damage has occurred during your visit and all policies have been met.

LOSS OF DAMAGE DEPOSIT:

We do not want to keep your deposit! However, we must protect our homeowners. Please work with us and leave the property in the same condition that you found it.

All check-out procedures must be followed, the property must be left clean and undamaged. Failure to follow the posted check-out procedures may result in the loss of all, or part, of the minimum $250.00 damage deposit.  Smoking in any cabin or bringing a pet into a non pet-friendly cabin result in the automatic collection of your damage hold.  Cuddle Up Cabin Rentals reserves the right to further charge the guests credit card for additional cleaning or repairs. Please review the information book provided in the cabin and abide by all procedures, rules, and regulations.

Upon your arrival, please report any damages, shortage of supplies, or housekeeping issues immediately.
Please Note: Our cabins are privately owned homes. The cabins are beautifully furnished and well kept. We expect them to remain that way!

OUR CABINS ARE NOT PARTY CABINS!  If this is your intention please go somewhere else. Fraternity & sorority gatherings are prohibited.  We expect our guests to treat our cabins with the respect that they would treat their own homes.  Please remember that because our cabins are actual single family homes, they were not built to meet the requirements necessary for weddings, receptions, or rehearsal dinners.

BRINGING A PET TO A CABIN:

Pets are only allowed in properties advertised as pet-friendly. For our cabins that do not allow pets, we cannot make an exception no matter how small or well behaved the pet is. (PLEASE DO NOT DISREGARD THIS POLICY AS IT WILL RESULT IN THE IMMEDIATE & ENTIRE LOSS OF YOUR SECURITY DEPOSIT.)

NO SMOKING:

We have a strict no smoking policy in all of our cabins!

Smoking is allowed outside on the porches and decks. Please, do not dispose of cigarette butts in the yard or surrounding areas, there are ashtrays and ash cans provided on the decks. If discarded butts are found, additional cleaning fees will apply. (PLEASE DO NOT DISREGARD THIS POLICY AS IT WILL RESULT IN THE IMMEDIATE &ENTIRE LOSS OF YOUR SECURITY DEPOSIT.)

CHECK-IN/CHECK-OUT:

CHECK-IN AT 4:00 PM

To make certain housekeeping has all the time it needs to prepare your cabin we cannot offer early check ins or late check outs.  Please do not attempt to check in early, our cabins book frequently and often at the last minute which makes it very difficult to guarantee a check in earlier than 4:00 PM. 

Late & Holiday Check-Ins
Your emailed reservation confirmation automatically includes instructions & a pin code for a late check-in. Our office hours are Monday – Saturday, 8:30 AM – 6:00 PM & Sunday, Noon – 6:00 PM. We close at 2:00 pm on Christmas Eve and New Year’s Eve & we are closed all day on Thanksgiving Day, Christmas Day and New Year’s Day. If you are going to arrive after business hours make sure you have these instructions & your lockbox code with you.

Damage holds with late check ins & over holidays                                      At 9:00 AM on the date of arrival the damage hold will be placed on the credit card we have on file from the reservation booking.  Because the damage hold is a timed security deposit we cannot place it on your card any earlier than your scheduled date of arrival.  If you would like the minimum $250 damage hold placed on a different card you must contact the office before 9:00 AM on the date of check in and provide updated credit card information. If you are checking in on a holiday the damage hold will be charged to the card on file on the last business day before the holiday/check in.

*Guests of Twin Falls ONLY: To prevent extra travel time and utilize our late check in option we must have your Release & Rental Agreement on file & arrangements for your damage hold before 10:00 AM on your scheduled date of arrival.  If you have made arrangements for your damage hold and submitted a completed release you will receive an email on the morning of your arrival containing directions to the cabin and where you can pick up your community gate pass, as well as the cabin's keyless access code.  If we do not have a completed release in your file prior to your arrival date you will be required to drive to the office for check in and then you will backtrack to the cabin.  If you will not have access to your email account after 9:00am on the morning of your arrival please notify the office so special arrangements can be made.

CHECK-OUT BY 11:00AM

It is our mission to provide the cleanest cabins possible so that our guests will come back to stay with us in the future! The 5 hour window between check out and check in allows just enough time for the cabin to be cleaned and for the hot tub to be drained, sanitized and refilled between guests.

Please help our housekeeping staff stay on schedule without inconveniencing the next guest by checking out on time and following the check out procedures handed to you at check-in & posted in the cabin.

CANCELLATIONS:

*** FOR YOUR PROTECTION ALL CANCELLATIONS MUST BE MADE IN WRITING – EITHER THROUGH E-MAIL, FAX, OR CERTIFIED MAIL.

Each cabin listed on our site is a privately owned home, consequently cancellations affect the owners significantly.

There is a $30 anytime cancellation fee.

For reservations cancelled with less than 30 days notice there is a $100 cancellation fee.

For reservations cancelled with less than 15 days notice the full down payment or $300 is forfeited.

For reservations cancelled with less than 7 days notice the guest is responsible for the full amount of the rental fee, pending our ability to re-book the cabin for the entire length of the anticipated stay.

WHY ARE THE RATES BASED ON A 4 PERSON OCCUPANCY WHEN THE CABIN WILL SLEEP MORE?

We feel it is fair to all of our guests to base our rental rates on 4 guests and to charge per person rate for each additional guest. If we base the price on the highest occupancy a cabin can sleep, this would unfairly over charge guests with less than the maximum number of people.

WHY IS YOUR WEEKLY SPECIAL ONLY 6 NIGHTS?

Our weekly special applies to all properties except Twin Falls. Twin Falls DOES NOT participate in the weekly special of stay 5 nigths get the 6th night free during June-July & holidays. For all other cabins our free night policy stands due to the observation that most people are unable to stay a full week so we offer a 5 nights get the 6th night free weekly special to help.  If you are able to stay a full 7 nights we can adjust the special to 6 nights get the 7th night free.

HOT TUB MAINTENANCE:

Most of our cabins offer hot tubs.

It is our policy to drain, sanitize and refill the hot tub between guests. We chemically treat the water at this time.

If a party is checking out immediately before your check-in, the water temperature may be below 100 degrees when you arrive.

If a hot tub needs to be drained during a guests stay there will be a $35 CHARGE.

CABIN AMENITIES:

All of our cabins are individually owned, so each offers different amenities package. Please refer to each cabin’s individual webpage for specific amenities list.

All Cuddle Up cabins offer air conditioning & multiple bathrooms.  If you are weighing other lodging options be certain to verify the availability and privacy of these basic amenities.

All Cuddle Up cabins offer a gas grill, either equipped with standard propane tanks or even attached to the cabin's propane

All Cuddle Up cabins offer either a DVD, VCR or both.

All Cuddle Up cabins are equipped with a form of Satellite TV or Cable. While they they may offer different channel packages most have at minimum a basic setup.

NOTE: PAY PER VIEW MOVIES CANNOT BE ORDERED, THEY ARE BLOCKED BY THE OWNER AND WE ARE NOT ABLE TO CHANGE IT.  THE TV CHANNEL PACKAGES ARE ALSO SELECTED BY THE OWNER, OUR STAFF DOES NOT HAVE THE ABILITY TO ADJUST THE CHANNEL PACKAGE SELECTED BY THE OWNER TO PICK UP SPECIAL TELEVISED EVENTS OR BALL GAMES.

PROPERTY SECURITY:

Cabins are privately owned homes and as such each owner has the option to install security measures as they see fit.  Cabin alarms are installed for use between rentals and are not available for renter use.  For security purposes webcams may also be in use at the entrances to some properties.

CABIN LOCATION:

All of our cabins are located 10 – 20 miles from Blue Ridge city limits.

Most cabins are located on gravel roads. You should not need a special vehicle (4x4), but we do caution guests against driving sports cars or other low sitting vehicles.

If you are riding a motorcycle, please call the office first. Some cabins will be more difficult for a motorcycle to access.

If you plan on towing a trailer, please call the office first so that we can advise if your cabin you will be accessible for a trailer.

CABIN PHOTOS:

The pictures on line are recent photos of the actual cabin you’ve rented, which were taken with our own camera. In this case, what you see is really what you get. Please keep in mind that these are only photos and in some cases pictures cannot do not do justice to the craftsmanship and unique character of the cabins.

WHAT TO BRING:

All of our cabins provide linens and fully equipped kitchens, so you will only need to bring personal items (body soap, shampoo, hair dryer, etc…) and grocery items.  However, if you are reserving a cabin for a holiday please bring any specialty cooking pans or utensils you might need to prepare your holiday meal our office cannot guarantee the size and type of all pots and pans stocked in the cabin.

Most cabins have a washer & dryer, if you would like to use the washer & dryer you will need to bring detergent. (LOOK AT THE CABINS PAGE FOR EACH CABIN’S AMENITIES).  Adequate paper products (toilet paper, paper towels, etc.) are supplied to meet the cabin’s capacity, should they be needed additional supplies must be purchased by the renter.

CELL PHONE RECEPTION AT THE CABINS:

Cell phone service is somewhat sporadic in the mountains. VERIZON works well at some of our cabins and others have great CINGULAR/AT&T service.  Other cabins have no cell phone reception. NEXTEL & T-MOBILE stop working about 45 minutes south of Blue Ridge, they will not pick up anywhere in this area.

GROCERY STORES:

There are several grocery stores nearby, the closest to most of our cabins is IGA. There is also an Ingles and Food Lion located in Blue Ridge. Our cabins all have welcome books with directions to Grocery stores and other places of interest.  If your commute into the mountains brings you to us through Atlanta and HWY 515, your closest Wal-Mart would be in Ellijay GA; if you are coming in via HWY 64 and Chattanooga the closest Wal-Mart is in Cleveland, TN; & if you are coming to visit us from North Carolina the closest Wal-Mart is in Murphy, NC.

ALCOHOL:

You can purchase package beer and wine in Blue Ridge or Copperhill, TN. The restaurants of Blue Ridge do not serve beer or wine by the drink and you cannot bring your drinks into the restaurants in the city limits. Copperhill, TN has beer by the drink in the restaurants.

You can purchase alcohol either in Ellijay, GA or Murphy, NC. Both of these cities are about 45 minutes from most of the cabins.

FIREWOOD:

For cabins with wood burning fireplaces, firewood is provided October 1 – March 31.
The fireplaces do not have a gas starter so, if you are not proficient at starting a fire without one, you might want to bring small "Duraflame" type logs or "Fire Starters".
ABSOLUTELY NO LIQUID ACCELERANT IS ALLOWED!!!
These are very dangerous to you and our property.
YOUR FULL SECURITY DEPOSIT WILL BE KEPT IF ONE IS USED!!!

CAN WE USE MAPQUEST OR OUR GPS UNIT?

Please don’t! They don’t seem to know how to find us! If you want to use MapQuest or other GPS software for the basic highway directions, you should have no problem.

However, please use the directions we provide for the exact location of the office.

LOST AND FOUND:

When you leave the cabin at 11:00 AM it is very likely that another party will be checking in at 4:00 PM. If you leave something at the cabin, please call the office immediately and we will try to locate it for you. If it is not found by our staff or the cleaning staff prior to the next guests arrival, it may not be there when they leave. We can not be responsible for your lost items.

If an item is found, we ask that you set up a pickup time with the shipping company of your choice and provide us with a pickup date. We will happily box it up for shipping and have it ready to go.

NOISE & NUISANCES:

Most of our cabins are located in log cabin communities and may be near other cabins, which may or may not have some level of construction underway at any given time. Unfortunately we have no control over construction and have no way of knowing if or when construction may begin near our cabins.

PEST CONTROL:

All of our cabins receive bi-monthly pest control, however, the cabins are located in the woods, so you will most likely see pests of different kinds around the property.

Winter is ladybug season in the mountains. Everything possible will be done to reduce the ladybug population in and around the property, however, during your winter stay you will most likely see ladybugs in or around the cabin. (They do not bite or sting)

WILDLIFE:

All of the cabins are located in the mountains, as a result you are likely to encounter wildlife (deer, bears, raccoons, snakes and bugs of various types, including wasps and/or scorpions, etc…).